Operations Executive

SKI SOLUTIONS CAREERS

Operations Executive

This is a wide-ranging and exciting role, supporting our winter-sports and cycling programs, in a fast growing and ever-changing business. As part of our Operations team, you will be responsible for the accurate and timely delivery of our holidays, and you will help to support our Client Services and Sales teams with all administrative aspects of the booking process once the client has confirmed their holiday. Our ideal candidate will have unparalleled attention to detail, the willingness to go the extra mile and a flexible, positive attitude.

Salary: £25-27,000 depending on experience

Roles & Responsibilities

• Support Sales and Client Services teams to ensure services are booked accurately with suppliers, and loaded correctly in our in-house booking software
• Process new bookings and invoices
• Prepare travel itineraries and dispatch client travel documents
• Liaise with local suppliers to resolve issues / administer changes to client bookings
• Appropriately process and communicate flight schedule changes or other supplier amendments in a timely manner
• Prepare manifests and work closely with local suppliers to reconfirm booking details
• Assist with coordination of pre-booked allocation product
• Participate in covering the ‘Duty Phone’ on a seasonal rotational basis (additional payment)
• Occasional Saturday shift work required during Winter season on a rotational basis (time off in lieu)

Essential

• Excellent time management skills, ability to multi-task, and a strict attention to detail
• Ability to communicate effectively with suppliers, co-workers and B2B partners using a variety of communication channels
• A professional manner, flexible approach and ‘can do’ mentality
• Practical thinker with solutions-focused personality and creative problem solving skills
• Fast learner with ability to identify tasks and areas for improvement
• Cooperative attitude, with a genuine willingness to go the extra mile when working to achieve common goals
• Proficient with computers and Microsoft Office Suite

Would Like

• Previous office experience in an administrative / customer service role
• Language skills (French, German or Italian) are useful
• A love of the mountains and / or cycling and travel
• A background in high-end and/or tailor-made travel
• A solid understanding of the organisation required and challenges faced in tour operations

To apply for this position, please send your CV and covering letter to [email protected].